We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network.
Our upstream provider has raised a support ticket with Telstra and has escalated the matter.
At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem.
We will continue to provide updates as we receive more information from them.
We appreciate your patience and understanding as we work towards resolving this.