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SIP Trunking (New Zealand) Operational
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Scheduled Maintenance
Planned Hazardous Work - 29-01-2021 Jan 29, 22:00 - Jan 30, 01:00 AEDT
We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers.

Start Date/Time: 29-01-2021 22:00:00 AEDT
End Date/Time: 30-01-2021 02:00:00 AEDT
Location: Nationwide
Impact: Hazardous

Expected Outage: No Service Impact

Description of Work:

Please be advised that one of our upstream providers will be patching a core Session Border Controller (SBC) between 22:00 and 02:00 (AEDT), commencing on the night of January 29th, 2021.

Patching session border controller is an important step to allow product development, continuity and support of the Aatrox Voice portfolio.

The change has been performed in our upstream provider's lab with no impact and significant regression testing is currently underway to ensure there are no adverse effects resulting from the change.

This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services.

We apologise for any inconvenience this work may cause.

If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au
Posted on Jan 25, 09:49 AEDT
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
Postmortem - Read details
Jan 25, 09:25 AEDT
Resolved - Please be advised that issues with SIP Trunking services have now been resolved.

If you are still experiencing issues please contact your support@aatroxcommunications.com.au
Jan 18, 10:09 AEDT
Monitoring - Please be advised we are now seeing SIP trunks registering as expected.
We will continue to monitor the network and provide any updates.

If you are still experiencing issues please contact support@aatroxcommunications.com.au
Jan 18, 09:19 AEDT
Investigating - Please be advised that we are receiving reports that SIP and voice services are currently experiencing loss of registration, one-way audio and voice quality issues.

Our upstream engineers are working to establish the cause of the failure and to restore services as soon as possible.

Further updates will be provided shortly.
Jan 18, 07:56 AEDT
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.