Update - We are continuing to monitor for any further issues.
Mar 24, 2025 - 10:22 AEDT
Monitoring - Hello,
Aatrox Communications and many other ISPs both in AU and internationally have started seeing a couple of DrayTek CVE's being exploited over the last ~24 hours.
Once patched, check that Remote Management and router-side VPNs are turned off.
1) Disable Remote Management by going to [System Maintenance] > [Remote Management]. 2) Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control]. 3) Reboot the router and reconnect the WAN cable. 4) Monitor the connection to see if the WAN remains stable.
If you need help, please reach out to our support team.
Mar 24, 2025 - 10:21 AEDT
Australia
Operational
90 days ago
99.97
% uptime
Today
SIP Trunking (Australia)
Operational
90 days ago
99.99
% uptime
Today
Digital Fax
Operational
90 days ago
100.0
% uptime
Today
SMS & Mobile
Operational
90 days ago
100.0
% uptime
Today
NBN Broadband
Operational
90 days ago
99.85
% uptime
Today
App Portal
?
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams Direct Routing
Operational
90 days ago
100.0
% uptime
Today
New Zealand
Operational
90 days ago
100.0
% uptime
Today
SIP Trunking (New Zealand)
Operational
90 days ago
100.0
% uptime
Today
New Zealand Ultra-Fast Broadband
Operational
90 days ago
100.0
% uptime
Today
PABX Hosting
Operational
90 days ago
100.0
% uptime
Today
Billing Platform
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Mar 25, 12:10 AEDT
Monitoring -
Our Upstream carrier has implemented a fix and we are now seeing outbound calls connecting correctly. If you continue to have issues, please reach out to our support team.
Mar 25, 09:48 AEDT
Identified -
Our upstream carrier is in the process or migrating traffic to an alternative path. This will help to resolve the outbound calling issue. Next update is expected within 30 minutes
Mar 25, 09:24 AEDT
Investigating -
We have received reports that customers cannot make outbound calls and getting a 404 error from our upstream carrier.
Our upstream carrier is currently investigating this and we will provide an update as soon as we have one
Mar 25, 09:05 AEDT