Update - We are continuing to monitor for any further issues.
Mar 24, 2025 - 10:22 AEDT
Monitoring - Hello,

Aatrox Communications and many other ISPs both in AU and internationally have started seeing a couple of DrayTek CVE's being exploited over the last ~24 hours.

More info can be found here:
https://www.draytek.com/about/security-advisory/buffer-overflow-vulnerabilities-(cve-2024-51138-cve-2024-51139)
https://www.draytek.com/about/security-advisory/denial-of-service,-information-disclosure,-and-code-execution-vulnerabilities

It's important that if you are using a Draytek router you update the firmware to patch the vulnerabilities as soon as possible.

Draytek router firmware can be found here - https://www.draytek.com/support/resources/routers#version

Instructions on updating firmware can be found here- https://www.draytek.co.uk/support/guides/kb-firmwareupgrade-webui

Once patched, check that Remote Management and router-side VPNs are turned off.

1) Disable Remote Management by going to [System Maintenance] > [Remote Management].
2) Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control].
3) Reboot the router and reconnect the WAN cable.
4) Monitor the connection to see if the WAN remains stable.

If you need help, please reach out to our support team.

Mar 24, 2025 - 10:21 AEDT
Australia Operational
90 days ago
99.97 % uptime
Today
SIP Trunking (Australia) Operational
90 days ago
99.99 % uptime
Today
Digital Fax Operational
90 days ago
100.0 % uptime
Today
SMS & Mobile Operational
90 days ago
100.0 % uptime
Today
NBN Broadband Operational
90 days ago
99.85 % uptime
Today
App Portal ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
SIP Trunking (New Zealand) Operational
90 days ago
100.0 % uptime
Today
New Zealand Ultra-Fast Broadband Operational
90 days ago
100.0 % uptime
Today
PABX Hosting Operational
90 days ago
100.0 % uptime
Today
Billing Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Resolved - This incident has been resolved.
Mar 25, 12:10 AEDT
Monitoring - Our Upstream carrier has implemented a fix and we are now seeing outbound calls connecting correctly.
If you continue to have issues, please reach out to our support team.

Mar 25, 09:48 AEDT
Identified - Our upstream carrier is in the process or migrating traffic to an alternative path. This will help to resolve the outbound calling issue.
Next update is expected within 30 minutes

Mar 25, 09:24 AEDT
Investigating - We have received reports that customers cannot make outbound calls and getting a 404 error from our upstream carrier.

Our upstream carrier is currently investigating this and we will provide an update as soon as we have one

Mar 25, 09:05 AEDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.