All Systems Operational
Uptime over the past 90 days. View historical uptime.
SIP Trunking (Australia) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking (New Zealand) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
SMS & Mobile Operational
90 days ago
100.0 % uptime
Today
Digital Fax Operational
90 days ago
100.0 % uptime
Today
PABX Hosting Operational
90 days ago
100.0 % uptime
Today
NBN Broadband Operational
90 days ago
100.0 % uptime
Today
Billing Platform Operational
90 days ago
100.0 % uptime
Today
App Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Inbound call Issues from the Telstra Network
Resolved - This incident has been resolved.
Nov 15, 11:14 AEDT
Monitoring - After Telstra's changes yesterday we are seeing an improved Mean Opinion Score (MOS) for all calls. Any issues need to be reported immediately via our support team - support@aatroxcommunications.com.au
Nov 15, 11:09 AEDT
Identified - Telstra is deploying a software correction that we are hopeful will resolve the issue. This update is currently being applied and is expected to be implemented by close of business today.
A follow-up review will be conducted by Telstra tomorrow to confirm that the root cause has been fully addressed.
Nov 14, 11:20 AEDT
Update - Telstra and their Engineering team are still investigating the issue.
Nov 12, 11:55 AEDT
Investigating - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network.

Our upstream provider has raised a support ticket with Telstra and has escalated the matter.

At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem.

We will continue to provide updates as we receive more information from them.

We appreciate your patience and understanding as we work towards resolving this.
Nov 11, 12:11 AEDT
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Inbound Call Issues from the Telstra Network
Resolved - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network.

Our upstream provider has raised a support ticket with Telstra and has escalated the matter.

At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem.

We will continue to provide updates as we receive more information from them.

We appreciate your patience and understanding as we work towards resolving this.
Nov 7, 12:07 AEDT
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